Private messenger
- A ticket or quote can only be shown as a screenshot
- A second tool alongside the work system, maintained separately
- Messages sit on third-party servers, often outside the EU
- No link to a project, customer or record
Team chat: talk inside your work system, with the content right there.
In teamspace team chat, your people write 1:1 or as a group and drop a contact, a ticket or a quote straight into the conversation. If you use Microsoft Teams, you keep it. Runs as an installable web app on almost any device. Part of the teamwork software, included in every edition.
The comparison
A private messenger or a chat inside the system?
teamspace team chat
- A contact, ticket and quote move into the conversation as a clickable record
- In the same window as projects, tickets and customers
- Data in Frankfurt am Main, GDPR compliant
- 1:1 and group chat, governed by the same user groups
One to one and as a group
One person writes, a group thinks along.
The team chat knows two ways. In a direct chat, two people write 1:1, as directly as in a private messenger. In a group chat, several people come together around a project, a department or a topic.
- 1:1 as usual: a quick question to a colleague, without composing an email.
- Topic-based group chat: invite team members or set up a circle around a topic, so everyone is in the picture.
- Governed by user groups: who writes and reads along follows the same permissions as everywhere else in teamspace.
So the occasion decides whether it stays a quick shout or becomes a circle that works on something together.
Scope of functions
What a company chat has to carry day to day.
Three things by which a chat for daily business can be measured. All three run where the work already sits.
At the record, not beside it
- Share a contact, ticket or quote
- In the same window as the project
- One click back to the record
1:1 and as a group
- Direct exchange like a messenger
- Set up topic-based groups
- Governed by user groups
Secure and everywhere
- Hosting in Frankfurt am Main, GDPR
- Installable web app on your phone
- Compatible with Microsoft Teams
Sharing content
A ticket in the chat stays a ticket.
In the team chat you do not just share text. A contact, a ticket or a quote from teamspace moves into the conversation as a real item, with its status and one click back to the record. No screenshot, no typed-out number.
Kontakt Anna Berg · Müller AG Visitenkarte
Ticket #4821 · Login fehlerhaft SLA 4 h
Angebot A-2026-118 · Müller AG 4.200 €
PR aktiv
Projekt Rollout
Gruppenchat · 4 dabei
Müller AG meldet einen Login-Fehler. Wer schaut drauf?
Ticket · geteilt
#4821 · Login fehlerhaft SLA 4 h
Ich übernehme. Status steht im Ticket selbst.
geteilt wird der Vorgang kein Screenshot
Ein Ticket, ein Kontakt, ein Angebot wandert in den Chat und bleibt das echte Element, mit Status und einem Klick zurück zum Vorgang.
First call
15 minutes along your own routes.
You show us where talking happens with you today, we show how conversation and record come together in one window. Afterwards you know whether teamspace fits.
Microsoft Teams
If you use Microsoft Teams, you keep it.
Many organisations make calls and meet in Microsoft Teams. teamspace does not replace that, it works alongside it. The customer activates the connection with their own Microsoft account.
- Teams meetings from teamspace: create them and send invitations, straight from the calendar.
- Teams calls appear in the call list, visible on the contact.
- Share content: an item from teamspace can also go to Microsoft Teams.
There is deliberately no chat sync of the Teams channels. How the connection works in detail is explained on the Microsoft Teams integration.
“Staff in both support and project planning can see orders and invoices. That was not possible before.”
With you everywhere
In the office, in the home office, on the move.
You have the team chat with you everywhere. teamspace runs as an installable web app on almost any device, without anyone switching application or setting up an extra tool.
- Installable like an app on iOS and Android, through the progressive web app.
- Push for new messages, so nothing is left lying on the move.
- The same thread at the desk and on the phone, without a second program.
So someone answers a question from the train, and the next morning it is there at the desk in the same thread.
More from teamwork
What the team chat borders on day to day.
The chat is one area of the teamwork software. These areas border directly on it and share the same user groups.
Task management
An arrangement becomes an open item with an assignee, a deadline and a status.
Learn moreTeam forum
For topics that run longer, instead of disappearing in the chat thread.
Learn moreTeam calendar
The team's appointments, leave and milestones in one view.
Learn moreCompany wiki
What gets asked more often belongs versioned in the wiki, not in the chat.
Learn moreFile management
Store shared files versioned, on the project and the customer.
Learn moreMicrosoft Teams
Connect Teams meetings and calls with teamspace.
Learn moreTerm
What is a team chat?
A team chat, also called a company chat or business messenger, is a messaging service within a company. Staff write to each other 1:1 or in groups, instead of using private messengers or long email distribution lists.
The difference from WhatsApp or a private messenger lies in the place. A team chat belongs to the company, runs on its servers and follows its permissions. In teamspace it sits in the same system as projects, customers and tickets, so a record from the system moves straight into the conversation.
For service providers, what matters most is that communication does not sit beside the work but on it. Whoever talks about an order has the order in the same window, not in a second tool.
At a glance
The team chat is one area of teamwork.
Talking is one thing, the rest of working together is another. How teamspace bundles boards, wiki, forum, team calendar and the chat in one application, each board with its own wiki, forum and file shelf, is shown in the overview of the teamwork software.
To the teamwork softwareBackground
Talk inside the system, not beside it.
Whether a company chat is any good is decided less by emojis and more by whether it hangs on the work. A messenger that knows nothing about the project only moves the conversation to one more place.
At the record, not beside it. Because the team chat sits where projects, tickets and customers live, a record goes straight into the conversation. Nobody types out a ticket number or looks the contact up again. Whoever opens the record is back there with one click.
In the EU, in every edition. Messages and data sit in an ISO 27001 certified data centre in Frankfurt am Main, exclusively in the EU, GDPR compliant. The team chat belongs to the teamwork layer and is included from the light edition upwards, with no surcharge for a separate module. The contractual partner is 5 POINT AG from Darmstadt.
Related modules
What the chat is mostly about.
Whoever writes in the team is almost always talking about a project, a customer or a logged hour. Here are the shortest routes there.
Project management
An arrangement becomes project work: structure, phases and plan vs actual, up to date.
- Tasks on the work package
- Gantt with predecessor logic
- Plan vs actual and contribution margin
CRM software
The shared contact is the customer file: records, history and terms in one place.
- Organisation, contact and record
- Digital customer file as a timeline
- Calls and emails on the contact
Online time tracking
The discussed ticket becomes the logged hour: billable or internal, kept separate.
- Log on a project or ticket
- Billable or internal, kept separate
- Approvals you can trace
What the team chat delivers in a service provider’s day
A team chat does not replace the phone and does not replace the meeting. It takes up the short back and forth that arises in daily business: a question about an order, a quick alignment on a ticket, a note to a colleague. In teamspace this happens in the same system as the work itself.
The difference from a private messenger is the link to the matter. Whoever talks about Müller AG drops the contact or the open ticket straight into the conversation, as a living record with status. Nobody types out a number or sends a screenshot that is out of date the next day.
Direct chat and group chat
The team chat knows two ways. In a direct chat, two people write 1:1, as directly as in a private messenger. The group chat brings several people together around a project, a department or a topic. Team members can be invited, so everyone is in the picture and can join the conversation.
Who writes and reads along follows the same user groups as everywhere else in teamspace. So the same permission logic applies in the chat as with projects, customers and files, without a separate set of rules.
Sharing content from the system
The core of the team chat is sharing. Instead of describing a matter, you drop the real item into the conversation:
- Contact passed on internally, with all the stored data
- Ticket shared with the team for a quick alignment
- Quote sent to a colleague for review
- Files uploaded and made available straight in the chat
Whoever clicks a shared item is at the record itself, with its current state. So the arrangement stays connected to the work, instead of creating a copy that goes out of date separately.
Compatible with Microsoft Teams
Many organisations make calls and meet in Microsoft Teams. teamspace does not replace that, it works alongside it. The customer activates the connection with their own Microsoft account.
- Teams meetings created from the teamspace calendar with invitations sent
- Teams calls seen in the call list on the contact
- Content from teamspace shared to Microsoft Teams
There is deliberately no chat sync of the Teams channels. So the familiar Microsoft 365 world stays, and the link to projects and customers arises in teamspace. More on this on the Microsoft Teams integration.
Mobile as an installable web app
You have the team chat with you everywhere. teamspace runs as an installable web app (PWA) on iOS and Android, without anyone switching application or setting up an extra tool.
- Installable like an app on the phone
- Push for new messages, so nothing is left lying on the move
- The same thread at the desk and on mobile
So someone answers a question from the train, and the next morning it is there at the desk in the same thread.
Secure and in every edition
Messages and data sit in an ISO 27001 certified data centre in Frankfurt am Main, exclusively in the EU, GDPR compliant. The team chat belongs to the teamwork layer and is therefore included from the light edition upwards, with no surcharge for a separate module. The contractual partner is 5 POINT AG from Darmstadt.
In the 15-minute first call we show the team chat on an example.
Frequently asked questions about the team chat
Does the team chat replace our Microsoft Teams?
Not necessarily. The team chat in teamspace is designed for communication at the record, with a direct link to projects, customers and tickets. If you use Microsoft Teams for company-wide calls and meetings, you keep that. teamspace is compatible with Microsoft Teams, so both run alongside each other.
What is the difference from WhatsApp or a private messenger?
The place. A private messenger does not know your projects and customers, and business data ends up on third-party servers. In teamspace team chat you drop a contact, a ticket or a quote with its current status into the conversation, right next to the work. The data sits in Frankfurt am Main, GDPR compliant.
How does the Microsoft Teams compatibility work?
The connection is activated by the customer with their own Microsoft account. Teams meetings can be created from the teamspace calendar and invitations sent, Teams calls appear in the call list on the contact, and content from teamspace can be shared to Microsoft Teams. There is no chat sync of the Teams channels. We discuss the details in the first call.
Does the team chat work on mobile?
Yes. teamspace runs as an installable web app (PWA) on iOS and Android, with push for new messages. You need no extra tool and do not switch application; the thread is the same at the desk and on the move.
Who can see which chats?
A direct chat stays between the two people. A group chat is joined by whoever is invited. The permissions follow the central user groups as everywhere else in teamspace, so even external staff only see the defined area that applies to them.
Which edition includes the team chat?
The team chat belongs to the teamwork layer and is therefore included in every teamspace edition, from light upwards. It shares contacts, staff and permissions with the rest of the system. The data sits in an ISO 27001 certified data centre in Frankfurt am Main; the contractual partner is 5 POINT AG from Darmstadt. Which edition fits, we clarify in the first call.
First call
See the team chat on an example.
We discuss where you communicate today and what of it belongs in the system. You get an honest assessment of whether the switch is worth it.