Manage Ticket Projects

Turn a Ticket into a Project

Especially in IT companies, incoming customer requests often result in a lot of work. With teamspace, you can handle such requests (such as change requests or requests for enhancement) as a ticket. If desired, you can also convert a ticket into a full-fledged project. Then you have all the possibilities of teamspace project management at your disposal.

Ticket Management

Manage incoming requests online. With ticket channels, individual statuses, and workflows, you can keep track of and efficiently process incoming tickets.

Project Management

Turn large tickets into a project at the push of a button. Work with phases, work packages and roles to professionally manage your ticket projects.

All Infos at Hand

In teamspace, project management and the ticket system are closely linked. At the push of a button, you can jump from a ticket to the corresponding project and vice versa. This way, you always have all the important information at your fingertips and don’t have to spend a lot of time searching.

Track Project Times for Tickets

If you manage customer requests as projects, you will certainly want to document the working time of your employees for billing purposes. Thanks to integrated time tracking, this is no problem with teamspace. If you wish, your team can even use a stopwatch for this.

Invoice Ticket Projects

Simply invoice your customers for ticket projects with teamspace. Working times can be tracked precisely and verified as timesheets. Thanks to integrated CRM data, you can create and send the appropriate invoice at the push of a button.
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Manage large Requests as Ticket Projects from now on

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