Automated product management
Service companies offer duration products like licences, managed services or maintenance contracts. teamspace helps you keep track and evaluate their success.
The core idea
Service companies often offer duration products — licences, managed services, maintenance contracts — billed regularly. Service products can’t be put in a warehouse or counted. They also have individual durations: a customer may buy 100 licences, then add 20 later, with each licence on its own clock.
teamspace pulls the data from across orders so you can see:
- Which products is the customer using?
- Since when and at what volume?
- How has the volume evolved?
Example: software licences
License conditions, user counts and start dates are usually scattered across multiple orders. The product administration extracts them and presents a clean list — including how the count has changed over time.
New: automated product creation
Until now, products could be created manually or automatically when order positions were linked to a product. Now teamspace can also create products for existing orders automatically. Define a product template (which articles belong to a product — monthly, quarterly, yearly licences), and an automated run scans all orders, creates products and assigns them to customers. With auto-update enabled, the run repeats and keeps everything current — no manual effort.
Product history at a glance
The product history shows when licences were added or cancelled and the current active count (calculated from the durations). The “Document positions” tab shows what’s been billed and what’s still open.
More features
Automatic product creation is just one piece. Other features include automatic orders, maintenance positions and more — see product management.
Read on
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