Help with teamspace: guides, support, office hour.

Guides and videos in the help center

The help center is the central place for your daily work with teamspace. It holds step-by-step guides for every module, video tutorials for getting started and an FAQ section. The content applies equally to teamspace and projectfacts, so you can use it regardless of your product variant.

You don’t need a login for the general guides; they are freely accessible.

Support by email and phone

If a guide doesn’t get you all the way, our support team helps you personally:

• Email: support@teamspace.de
• Phone: +49 6151 130 97 0
• Availability: Mon–Fri 8:00–16:00 (CET), German-speaking from Darmstadt

Existing customers can also reach support directly from within the application. You’ll talk to personal contacts from the Customer Success team.

Free office hour, every Tuesday

Every Tuesday from 14:00 to 15:00 (CET) we hold an open office hour. You can join without registration and ask your questions live, ideal for smaller topics that are quicker to clarify in conversation than by email. The office hour is free for teamspace customers; you’ll find the current access link in the help center.

Not a customer yet?

If you’re not using teamspace yet and want to check whether it fits your business, the free initial call is the way to go. In 15 to 30 minutes we discuss your requirements and give an honest read on feasibility.