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Management consultancy
Consultant days, fee rates and engagements, billed from the logged hours.
Learn morePSA software for professional services firms.
PSA software (professional services automation) is software for project-based service firms. It connects sales, project planning, time tracking, resources and billing in one system. teamspace is a PSA software from Darmstadt, Germany, hosted in Frankfurt am Main, from €19 per user per month.
Steering
07 Business steeringValue creation
PSA software: the short answer
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PSA software (professional services automation) is software for firms that sell time and expertise: consultancies, IT service providers, agencies, engineering and architecture practices. Its central unit is the hour, which is planned, logged and billed.
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A PSA connects sales, project planning, resources, time tracking and billing in one system. A CRM usually stops at the order, and a classic ERP is built for goods, not hours.
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teamspace is a PSA software from Darmstadt, Germany. It covers the seven core processes of a professional services firm, plus service desk, HR and e-invoicing with ZUGFeRD and XRechnung.
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The data sits in an ISO 27001 certified data centre in Frankfurt am Main. Prices start at €19 per user per month.
Scope
What does PSA software include?
A PSA covers the way from first contact to paid invoice. In teamspace these are the seven core processes of a professional services firm, all in the same system.
Sales and quotes Contacts, opportunities, quotes and forecast. Every enquiry stays on the contact. Project planning and resources Projects, phases, capacity planning and plan vs actual, up to date every day. Time tracking and billing Hours on project and ticket, the invoice built from them, also as an e-invoice. Costs and controlling Project costs, incoming invoices, contribution margins and cash planning. Service and tickets Service desk with SLA, customer portal and ticket billing. People and capacity Working time, leave, skills and utilisation in one view. Metrics for the leadership A management dashboard with eight metrics drawn from every area.
Telling them apart
PSA, ERP or CRM: what is the difference?
The three terms are often used interchangeably. The difference lies in what the software revolves around.
- CRM
- Contacts, opportunities, campaigns. Usually stops at the order. What happens in the project afterwards sits in another system.
- ERP
- Inventory, purchasing, warehouse, financial accounting. Built for trade and manufacturing, with the item at the centre rather than the hour.
- PSA
- Projects, time, resources and billing for service firms. The hour is the central unit: it is planned, logged and billed.
- teamspace
- A PSA with CRM, service desk and HR in one system. Financial accounting stays with your accountant. The postings go across via DATEV export.
How to recognise good PSA software
Six points to check when choosing. The middle two matter especially for service firms in Germany.
One system
- One data model for client, project, hour and invoice
- The logged hour becomes the invoice, without an export
Compliance and accounting in Germany
- E-invoicing with ZUGFeRD and XRechnung
- DATEV export for accounting
Day to day and trust
- Utilisation and capacity across all projects
- Hosting in the EU, GDPR compliant
What it looks like in teamspace
From quote to invoice, without anyone retyping anything.
In a PSA every piece of information hangs on the same item: the quote becomes the project, the hour becomes the invoice, the ticket becomes billing.
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CRM
Quote accepted
The client accepts the quote. It becomes a project automatically.
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Project management
Project created
The project starts with budget and team. Every hour logged counts against the budget.
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Time tracking
Hours logged
Tracked hours land on the project and become the invoice basis. No CSV export in between.
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Invoicing software
Invoice written
The logged hours appear on the invoice, nobody retypes them. If needed, it goes out as ZUGFeRD or XRechnung.
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Ticket system
Request becomes a ticket
Whether it arrives through the customer portal, Outlook or a Teams call, the request lands as a ticket in the service desk.
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Ticket system
Effort on the ticket
Service tickets capture effort directly, no second time sheet needed.
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Invoicing software
Hour pool or invoice
The effort is drawn from the client's hour pool or billed.
Who it is for
PSA software for your industry
Each industry uses a PSA a little differently. The industry pages show how teamspace fits your business.
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IT service providers
Projects, maintenance contracts and tickets, billed against hour pools.
Learn more 3
Systems houses
Hardware, licence and hour on one order, plus a service desk.
Learn more 4
Agencies
Budgets, client projects and creative time, with margin per client.
Learn more 5
Architecture and engineering practices
Projects by work stage, fees according to HOAI.
Learn more 6
Software vendors
Licences, maintenance and project business in one system.
Learn moreEverything a mid-sized business needs, in one system.
Josef Steiner, managing partner, avasis unity GmbH
What does PSA software cost?
You pay per active user per month. Every higher edition includes everything from the one below, and switching is not a migration.
office
The complete package for service businesses: projects, billing, CRM and tickets.
19 € per user / month
- HR package (people, working time, teamwork)
- Project management and project time tracking
- Billing (quotes, orders, invoices)
- CRM
- Ticket system
- HR+ (travel expenses, commissions, employee development)
enterprise
Advanced steering with capacity planning, sales, quality and DATEV.
24 € per user / month
- Everything in office
- Capacity planning
- Incoming invoices
- Sales pipeline
- Quality management
- DATEV interface
- Bank interface
projectfacts
Tailored solution on the teamspace foundation for special requirements.
29 € per user / month
- Everything in enterprise
- Extended configuration in every module
- Industry-specific adjustments
- Bespoke interfaces
- Custom roles and permissions
- Dedicated personal support
Where you stand
How far has your PSA come today?
Whether spreadsheets, several separate tools or already one system: in a first call we place your seven processes on a maturity level and show where the biggest lever is. In 30 minutes.
Frequently asked questions about PSA software
What is PSA software?
PSA software (professional services automation) is software for project-based service firms such as consultancies, IT service providers, agencies and engineering practices. It connects sales, project planning, resources, time tracking and billing in one system. The central unit is the hour: it is planned, logged and billed.
What does professional services automation mean?
Professional services are services sold by time and expertise, such as consulting, IT services or planning. Automation means that the workflows behind them run together in one piece of software instead of spreadsheets and separate tools: from the quote through the project to the invoice.
What is the difference between PSA and ERP?
A classic ERP is built for trade and manufacturing, with items, warehouse and purchasing at the centre. A PSA revolves around the hour: projects, resources, time tracking and billing of services. Many service firms still call their PSA an ERP, because it is their core commercial system.
Who is PSA software for?
For firms that sell time and knowledge and bill their work by hours, day rates, fixed fees or hour pools: management consultancies, IT service providers and systems houses, agencies, architecture and engineering practices, and software vendors with project business.
Is teamspace a PSA software?
Yes. teamspace is a PSA software from Darmstadt, Germany, and covers the seven core processes of a professional services firm, from sales to business steering. On top come service desk, HR, teamwork and e-invoicing with ZUGFeRD and XRechnung. OMR Reviews also lists teamspace in its professional services automation category.
What does PSA software cost?
teamspace costs from €19 per user per month in the office edition, €24 in enterprise and €29 in projectfacts. These are annual prices. Half-yearly, quarterly and monthly terms can be booked at a surcharge, details on the pricing page.
Where is the data stored?
In an ISO 27001 certified data centre in Frankfurt am Main, exclusively within the EU. teamspace is GDPR compliant, and the contracting partner is 5 POINT AG in Darmstadt.
Do we have to roll out every feature at once?
No. Many teams start with time tracking and projects and add billing, CRM or the service desk later. Existing data links up automatically, so a later expansion is not a data migration.
First call
Is teamspace the right PSA for your firm?
In a 30-minute first call we go through your requirements and show which modules are relevant for you.