What is SME business software?
SME business software is an integrated application that bundles the operational processes of a mid-market firm into a single platform: contacts and sales, quotes and projects, time and people, invoices and dunning, service and customer communication. Where classic ERP comes from manufacturing and is optimised for materials, production and inventory, business software for service firms focuses on what really needs to be steered in the mid-market: project, hour, invoice, utilisation and margin.
Moving from a tool mix of Excel project plans, Outlook-as-CRM, Toggl time tracking, Lexware accounting and a standalone helpdesk to an integrated cloud platform pays off when three conditions come together: the firm has more than 20 employees, runs several projects in parallel and leadership expects daily reporting on utilisation, margin and forecast. Most growing service firms hit this point between 20 and 50 employees.
The biggest leverage in teamspace is not the list of modules but their shared foundation. An hour booked on a project today is part of plan-vs-actual tomorrow and an invoice line the day after, with no CSV export, no Excel bridge, no integration maintenance. The same applies to leads turning into projects, tickets turning into bills, leave entries showing up in capacity plans.
In a classic tool mix exactly these handovers are the weak points: data is moved manually, intermediate states are stale, reporting lags two days and three full-time roles maintain integrations rather than serve customers. teamspace replaces the tool mix with a system that runs on one data foundation, one login and one permission model.
Module overview: what teamspace covers
teamspace bundles nine functional pillars that can be activated individually but reinforce each other:
- Project management with work breakdown, plan-vs-actual, earned value, multi-project and capacity planning
- Time tracking for working and project time across desktop, mobile and terminals
- Invoicing software with ZUGFeRD, XRechnung, automated dunning and DATEV export
- CRM software with pipeline, weighted forecast, email integration and engagement structure
- Service desk with ticketing, SLA monitoring, customer portal and knowledge base
- Teamwork with team chat, team forum, company wiki and shared file storage
- HR software with digital employee record, leave and sickness management, payroll preparation
- Workplace management with desk sharing, room booking and hybrid working
- Quality management with ISO 9001, audit management and CIP tooling
You activate exactly the modules you need today and add more later without data migration.
Grows with you from five to 250 people
teamspace is built for growing service firms. In practice this means:
- Useful from five employees, particularly valuable from 20 employees upwards
- Up to 250 employees per tenant, scalable across multiple sites and subsidiaries
- Edition switches without data migration, light β office β enterprise β projectfacts
- Additional modules at the click of a button, without resetting data or configuration
- Multiple tenants in one instance with aggregated reporting at group level
This grow-with-you capability is the main difference from monolithic ERP systems, which typically trigger a major migration every three to five years.
Reporting for leadership
SME business software has to deliver one thing above all: daily clarity about the operational state of the business. teamspace provides that clarity at several levels:
- Utilisation per person, practice, location and engagement, with actuals and plan
- Margin per project, engagement and practice, calculated automatically from hours, rates and cost
- Forecast rolling for the next 3 to 12 months, weighted from pipeline and active projects
- Cashflow with open invoices, dunned invoices, posted incoming payments
- Pipeline value per salesperson, practice and industry with hit rate and sales-cycle length
- Order book for the coming quarters as a basis for capacity and hiring decisions
Leadership sees aggregated views, practice leads see their practice, employees see their own data. Need-to-know permissions are the default.
teamspace is an integrated platform, but does not replace every tool in the company. Accounting, payroll, calendars and the office suite typically stay with the established vendor. teamspace integrates:
- DATEV for accounting and payroll preparation, with export of invoice and posting data
- Lexware and Sage through standard connectors
- Microsoft 365 and Google Workspace for email, calendar and single sign-on
- Microsoft Teams for calls, chat and customer context
- REST API and webhooks for custom integrations
- Outlook add-in for capturing contacts and meetings from the inbox
Integrations are kept as lean as sensible and as robust as the business demands.
Security, data protection and hosting in Germany
Business software stores the most sensitive data in a mid-market firm: customer contacts, contract terms, fee rates, project margins, employee master data, leave, sickness, payroll preparation. teamspace addresses this on several levels:
- Hosting in Frankfurt am Main, processing exclusively within the European Union
- ISO 27001 certified, the international standard for information security
- GDPR compliant and with activatable GoBD mode with data processing agreement and a named data protection officer
- Need-to-know permissions by default, with views per group, subsidiary and engagement
- Encryption TLS in transit and at rest, backups encrypted with separate keys
- Penetration tests annually, summary results available to customers on request
- Made in Germany, built, supported and operated by 5 POINT AG headquartered in Darmstadt
The contracting party is 5 POINT AG, a German stock corporation, German contract law, no CLOUD Act exposure. That is the meaningful difference from US cloud business software like Salesforce, HubSpot, Microsoft Dynamics or Oracle NetSuite.
Migration from existing systems
Moving to integrated business software is always a migration project. The 5 POINT AG customer success team delivers this migration at fixed price on request:
- CRM migration from Salesforce, HubSpot, Pipedrive, Zoho or Excel
- Project migration from Jira, Asana, Monday, Smartsheet or MS Project
- Time-tracking migration from Toggl, Clockify, Harvest or Excel timesheets
- Invoicing migration from Lexware, sevDesk, Easybill, Billomat or Excel
- HR migration from Personio, BambooHR, Sage HR or Excel
- DATEV connection for accounting and payroll preparation
The fixed-price migration is the alternative to monolithic ERP rollouts with open-ended consulting days. Mid-market firms get a clear budget and a clear endpoint.
Mid-market business software that actually fits
If you are looking for SME business software today, you are probably looking for more than a list of modules. You are looking for a platform that is genuinely integrated, grows with you instead of blocking you, runs GDPR compliant and gives leadership daily numbers without anyone maintaining three Excel workbooks.
teamspace is built for that. Not as a tool federation with integrations, but as a cloud platform for service firms that see sales, delivery and billing as one process. Made in Germany, hosted in Frankfurt, operated by a German stock corporation.
In the 15 to 30-minute requirements check we evaluate together whether teamspace fits your processes, your size and your current tool landscape. You receive an honest first opinion and save weeks of fruitless self-evaluation.