Service Desk
Support hour and sandbox
A new free service alongside the standard mail and phone support — a weekly group session covering processes, best practices and product questions.
Jana Willert
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News, knowledge and updates.
Articles from practice: how service providers sharpen their analysis with teamspace, simplify processes, and use new features sensibly.
HR
Next steps for your documents
Documents often trigger recurring follow-up steps. The 'Next steps' module ties such workflows directly to your document processes — without manual effort.
Jana Willert
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Blog
The new Outlook add-in: more than just an update
The Microsoft Outlook add-in has been updated — now released as teamspace. Existing functions improved, new functions added.
Jana Willert
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Service Desk
Ticket templates for faster processes
Ticket templates are the evolution of mail templates — beyond subject and body, they leverage everything a ticket system offers.
Jana Willert
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Blog
Automated product management
Service companies offer duration products like licences, managed services or maintenance contracts. teamspace helps you keep track and evaluate their success.
Jana Willert
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Changelog
Changelog: Winter release 2024
The new teamspace version brings customer-specific ticket-channel routing, cost handling for invoices and fully automated product administration.
Jana Willert
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Invoicing software
Cost handling for invoices
Create a cost item directly from an incoming invoice, link it to a customer project, and the costs flow into the next outgoing invoice automatically.
Jana Willert
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Service Desk
Ticket channels routed by customer
Beyond routing tickets by email address, teamspace can route by customer — letting you sort tickets even more finely.
Jana Willert
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Blog
Modular architecture and permissions
teamspace is built from modules that operate the same way and snap together. Tailored permissions ensure each role has the right access.
Jana Willert
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Blog
Bank interface automation
The bank interface has been around since December 2023. The new automatic mode imports new account movements once a day — no more manual CSV uploads.
Jana Willert
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Changelog
Changelog: Autumn release 2024
The new teamspace version brings an automated bank interface, semi-automated cost billing and updates around e-invoicing — getting you ready for the mandatory receipt of e-invoices.
Jana Willert
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Invoicing software
E-invoicing improvements
Aligned to the obligation from 1 January 2025, every area around e-invoicing has been improved and made more user-friendly.
Jana Willert
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In a 15-minute meeting we look at your requirements together and give an honest first opinion.