Job time tracking: every hour on the right work order.

What does job time tracking do?

Job time tracking differs from a pure project or attendance tracker in its focus on the operational job object: a maintenance call, a service case, a repair, a ticket. Staff log their time not against an abstract phase but against the concrete job that is billable to the client. That makes it possible to say at the click of a button what the job cost in effort, materials and margin.

teamspace solves job time tracking inside one cloud application that serves field service, workshop and back office at the same time. The mobile app captures on site, the hardware terminal stamps in the workshop, the browser keeps notes in the back office. All paths write to the same system, the job remains the central pivot.

Job, maintenance contract, service case: a flexible data model

teamspace abstracts the job concept into a flexible data model that adapts to different industries:

• Service case: a concrete complaint or incident with start, response time and resolution time.
• Maintenance contract: a running contract with periodic visits (e.g. quarterly maintenance).
• Work order: a time-bounded piece of work with fixed or variable compensation.
• Ticket: a smaller work unit, often in IT or service desk contexts, with set processing time.

Each type can carry its own fields, rate cards, fixed fees and approval paths. teamspace therefore fits trade businesses, field service providers, IT firms and maintenance companies without splitting the logic across two systems.

Mobile app for field service

Field staff are rarely at a desk. The teamspace mobile app is built for that reality:

• Offline mode: entries are stored locally if there is no signal at the client’s site, and sync automatically.
• Receipt capture: petrol slips, hotel bills, delivery notes and photo evidence of the work result are attached to the entry.
• Optional GPS location: where collective agreement or job require it, the location can be linked to the entry, GDPR-compliantly and with explicit staff consent.
• Multiple jobs per day: switching between jobs is one click, travel time between is captured automatically.

The app becomes the mobile work logbook, replacing the manual end-of-day job report.

Rates, fixed fees, materials in a single logic

Job time tracking is only valuable when the data turns into an invoice without interim steps. teamspace runs:

• Rates per person, role, job type and client, with priority logic.
• Fixed fees for travel, stand-by, after-hours.
• Material and machine hours as separate lines, with sales price and purchase price (for margin).
• Travel costs by kilometre or as a flat rate.

From these building blocks the invoice is produced in teamspace invoicing software, automatically sorted and with line-by-line text. Dispatch reviews, corrects and sends, with no need to consolidate three systems.

Utilisation, margin and maintenance ratios

Reports run live:

• Utilisation per technician (billable hours over target hours).
• Margin per job (fee less valued hours, material costs, travel).
• Maintenance plan-vs-actual (planned visits per contract vs. completed).
• Response times (agreed SLA vs. actual handling).

These reports surface bottlenecks before they escalate. Who is overloaded in which region, which maintenance contract is running late, which job is leaking margin, becomes visible before the client complains.

Reviewed in the requirements check

Wondering whether teamspace is the right solution for your job time tracking? In a 15- to 30-minute call we look at your job types, rate cards and integrations with invoicing and payroll. For more on the parent pillar, see time tracking.